top of page
Creative Gift Basket Services logo featuring an oval badge with the text ‘Delivering smiles since 1974,’ a hand-drawn gift basket illustration, and business details promoting custom gift baskets and corporate gifts in Upland, California.
Corporate Gifting with a Personal Touch
 

Terms & Conditions

Last Updated: 11/13/25

By placing an order or using this website, you agree to the following terms and conditions. These policies protect both our customers and our family–owned business so we can continue delivering exceptional, handcrafted gifts since 1974.

Handcrafted, One-of-a-Kind Designs

Every basket is individually created by hand.
Because of seasonal availability, packaging updates, or supply changes:

  • Contents may vary slightly from images shown

  • Colors, ribbons, and containers may differ in shade or style

  • We reserve the right to substitute items of equal or greater value

We do not guarantee exact visual duplication of photos — only the same quality, theme, and value.

Product Safety & Food Allergies

We proudly inspect every product for freshness and quality before it leaves our studio.
However:

  • Customers must notify us of any food allergies at the time of ordering.

  • We are not liable for allergic reactions once the basket has been delivered.

  • We assume no liability for injury or misuse of any product included in a gift.

Alcohol Policy

Gift baskets containing wine, beer, or champagne:

  • Are available for local hand-delivery only

  • May be delivered only to recipients 21 years or older

  • Require valid ID at delivery

  • Cannot be left at the door under any circumstances

Alcohol cannot be shipped due to legal regulations.

Payment Terms

  • All major credit cards, Zelle and Venmo are accepted.

  • Payment must be received before production, delivery, or shipment.

  • Custom orders or large corporate orders may require a deposit.

Order Changes, Cancellations & Custom Work

Because many baskets are custom and begin production quickly:

  • Orders may be canceled within 24 hours, unless production or delivery has begun.

  • Custom or corporate orders may not be cancelable once materials are purchased.

Delivery & Shipping

We offer:

  • Local hand delivery across the Inland Empire

  • Nationwide shipping via UPS, FedEx, or USPS

  • (Seasonally) next-day courier services within CA, Las Vegas & Phoenix

Please Note:

  • Delivery times may vary due to weather, carrier delays, peak seasons, or other circumstances beyond our control.

  • Customers are responsible for providing complete and correct delivery information.

  • Additional fees apply for address corrections, re-delivery attempts, or returned shipments.

Non-Returnable Consumable Products

For safety and health-code reasons:

All consumable and perishable products are non-returnable and non-refundable.

Once food items leave our studio, we cannot accept them back under any circumstance.

Website Content

All text, photos, logos, and designs are the property of Creative Gift Basket Services and may not be reproduced without permission.

Policy Updates

We reserve the right to update or modify these Terms & Conditions at any time.

bottom of page