Corporate Gifting with a Personal Touch
Refund Policy
Last Updated: 11/13/25
Our Commitment to You
Every basket is crafted with care, inspected, and packaged securely before delivery or shipment. Your experience matters deeply to us, and we want every recipient to feel delighted.
Damaged or Incorrect Items
If your basket arrives damaged or incorrect, please contact us within 48 hours with:
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Original Sender's Name
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Photos of the issue
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A description of the concern
We will gladly repair, replace, or correct the issue as quickly as possible.
Non-Returnable Items (Food & Consumables)
Due to California health and safety regulations — and to protect every customer — we cannot accept returns on:
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Food items
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Beverages
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Spa/consumable personal-care products
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Any perishable or edible goods
All sales of consumable products are final.
This ensures items have not been opened, tampered with, or compromised.
Situations Not Eligible for Refunds
Refunds will not be issued in the following cases:
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Change of preference after delivery
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Claims regarding taste, flavor, or general “quality of food” once consumed
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Color or minor aesthetic variations (ribbons, fillers, baskets, etc.)
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Substitutions of equal or greater value
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Incorrect or incomplete delivery information provided by the customer
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Recipient refusal of delivery without valid cause
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Unsuccessful deliveries due to gated communities, secure facilities, or inaccessible locations
Shipping-Related Issues
We are not responsible for delays caused by:
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Carrier delays
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Weather
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Holidays/peak season
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Incorrect addresses
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Failed delivery attempts
If a basket is returned due to an incorrect or incomplete address, re-delivery fees may apply.
Satisfaction Concerns
If something doesn’t feel right, please contact us. While consumable items cannot be returned, we will always do our best to ensure a positive experience.
📧 info@basketqueen.com
📞 (909) 985-5356